Privacy Policy
Effective Date: June 14, 2026
Information We Collect
We collect various types of information to provide and improve our services to you as a patient. This includes:
- Personal Identification Information (Name, email address, phone number, mailing address, date of birth)
- Healthcare Information (Medical history, treatment records, insurance details, laboratory results, and other health-related data necessary for clinical care)
- Technical Data (IP address, browser type, and usage patterns when interacting with our digital platforms)
How We Collect Information
LilyPad Health collects information directly from you through patient intake forms, telehealth consultations, and secure portal communications. We may also receive information from other healthcare providers or diagnostic facilities when you authorize the release of such records to us. Our goal is to maintain a comprehensive and accurate health profile to ensure the highest quality of clinical support.
How We Use Your Information
We use the information we collect for various purposes, including providing clinical services, processing payments, and improving our healthcare platform. This data ensures that your treatment is personalized and that we maintain high standards of patient safety and care coordination.
Healthcare Information
- Facilitating virtual-first primary care and metabolic health support.
- Managing medical records and clinical notes securely.
- Coordinating with pharmacies for prescriptions and labs for diagnostic testing.
- Communicating with you regarding your healthcare plan and appointments.
- Ensuring compliance with medical regulations and HIPAA standards.
How We Store and Protect Information
We take the security of your information seriously. LilyPad Health implements a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your data. We use industry-standard encryption and secure server hosting to ensure that your healthcare records and personal details are protected from unauthorized access, alteration, or disclosure.
Third-Party Services
- We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These services may include:
- Cloud storage and hosting providers
- Payment processing services
- Electronic Health Record (EHR) platforms
- Telehealth communication tools
Cookies and Tracking Technologies
- Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
- Essential Cookies: Required for basic site functionality.
- Analytical Cookies: Help us understand how visitors interact with our website.
- Preference Cookies: Remember your choices and settings.
Your Privacy Choices
You have the right to request access to the personal information we collect from you, change that information, or delete it under certain circumstances. To request to review, update, or delete your personal information, please submit a request by contacting us through the methods provided below. We will respond to your request within 30 days.
California Privacy Rights
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
- Email: info@lilypadhealthcare.com
- Phone: 925-489-0949
- Address: 15 Railroad Avenue, Danville, CA 94526